Unspent credits
Credits you have not spent can be refunded within 14 days of the top-up that bought them, to the payment method you used. After that, unspent credits stay in your account — they never expire — but are no longer refundable.
Kept glyphs
Keeping a glyph is a digital purchase delivered the moment you pay: it plays straight away, and you can download its audio and artwork. Because you hear it before paying, a kept glyph is not refundable if you change your mind.
If a glyph you kept will not scan and we cannot make it work, we will refund its credits. Tell us within 30 days of keeping it, with the details on our contact page — and please never send a photo of the glyph itself.
Physical products
- Damaged, misprinted or not what you approved: tell us within 14 days of delivery, with a photo of the problem, and we will remake it or refund it — your choice. Cover or blur the glyph in the photo; we never need to see it.
- Lost in delivery: if an order has not arrived within 30 days of its estimated delivery date, we will remake or refund it.
- Change of mind: every product is made to order with your own glyph and words, so it cannot be returned simply because you changed your mind.
Tattoos
Tattoos are done by an artist of your choosing, and paid to them. We cannot refund tattoo work. If a tattoo made from a glyph you kept does not scan, write to us — we will do what we can to help, including checking the artwork and size it was made from.
How to ask
Email [email protected] from the address on your account, with the date of the payment and what went wrong. We reply within 2 business days. Approved refunds go back to the original payment method; PayPal usually shows them within 5–10 business days.
Nothing in this policy limits rights you have under your local consumer law.